Effective date: August 2026
This policy explains how refunds are handled for paid charging sessions on Lightning Energy-operated or Lightning Energy-networked chargers, where paid charging is offered.
When a Refund May Apply
A refund for a charging session may be considered where a session failed to start after payment was taken, where a charger malfunctioned during a session resulting in an incomplete charge, or where you were charged in error (for example, a duplicate transaction).
How to Request a Refund
Contact our support team with the charger location, approximate time of the session, and payment reference. We will review charger diagnostic logs where available to confirm the issue before processing a refund.
Processing Time
Approved charging session refunds are processed to the original payment method; timing depends on the payment gateway and your bank, and can take several business days to reflect.
Sessions Not Eligible for Refund
Sessions that completed successfully and delivered energy as expected are not eligible for a refund on the basis of the vehicle charging slower than anticipated, since charging speed depends on the vehicle’s onboard charger and battery state, not solely on the charger hardware.
Contact Us
Questions about this policy can be sent to:
- #52, 3Cross, Jyothi Layout, Yelchenahalli, Kanakapura Main Road, Bengaluru – 560078
- Email: [email protected]
- Phone: +91 97383 68834
Governing Law & Jurisdiction
This policy is governed by the laws of India. Subject to any mandatory consumer protection provisions, the courts at the location of Lightning Energy’s registered office shall have exclusive jurisdiction over any disputes arising from this policy.