Effective date: August 2026
This policy explains how order cancellations, returns and replacements are handled for purchases made on the Lightning Energy website.
Order Cancellation
Orders may be cancelled free of charge before they are shipped or before installation scheduling begins, whichever is earlier. Once a commercial or custom-configured order has entered production or procurement, cancellation may not be possible or may incur a cost, which will be communicated before confirming cancellation.
Returns
Unopened, unused hardware in its original packaging may be returned within 7 days of delivery for a refund or exchange, subject to inspection. Products that have been installed, or show signs of use beyond inspection, are generally not eligible for return, given the safety-critical nature of electrical hardware.
Replacements
If a product arrives damaged, defective, or different from what was ordered, contact our support team within 48 hours of delivery with photos of the issue. We will arrange an inspection and, where confirmed, a replacement or repair under warranty.
Refunds
Approved refunds are processed to the original payment method within a reasonable period after approval, subject to the payment gateway’s own processing timelines.
Non-Returnable Items
Custom-configured commercial installations, and any hardware explicitly marked as non-returnable at the time of purchase, are excluded from the standard return window described above.
Contact Us
Questions about this policy can be sent to:
- #52, 3Cross, Jyothi Layout, Yelchenahalli, Kanakapura Main Road, Bengaluru – 560078
- Email: [email protected]
- Phone: +91 97383 68834
Governing Law & Jurisdiction
This policy is governed by the laws of India. Subject to any mandatory consumer protection provisions, the courts at the location of Lightning Energy’s registered office shall have exclusive jurisdiction over any disputes arising from this policy.