Effective date: August 2026
This Shipping & Delivery policy explains how Lightning Energy ships hardware orders placed through this website.
Shipping Coverage
We currently ship within India. Serviceability for a specific pin code is confirmed at checkout or by our support team if you contact us in advance.
Processing Time
Orders are typically processed within 1–3 business days of payment confirmation, subject to stock availability. Custom or made-to-order commercial hardware may have a longer lead time, which will be communicated at the time of order.
Delivery Time
Delivery timelines vary by location and courier partner and are estimated, not guaranteed, at checkout. Delays caused by courier partners, weather, or circumstances outside our control are not within Lightning Energy’s direct control, though we will assist in tracking and resolving delivery issues.
Shipping Charges
Shipping charges, where applicable, are shown at checkout before payment is completed.
Installation Scheduling
For products that include installation, delivery of hardware and scheduling of the installation visit are coordinated separately — see our Installation Policy.
Damaged or Missing Items
Please inspect your shipment on delivery. Report any visible damage or missing items to our support team within 48 hours of delivery so we can arrange a resolution.
Contact Us
Questions about this policy can be sent to:
- #52, 3Cross, Jyothi Layout, Yelchenahalli, Kanakapura Main Road, Bengaluru – 560078
- Email: [email protected]
- Phone: +91 97383 68834
Governing Law & Jurisdiction
This policy is governed by the laws of India. Subject to any mandatory consumer protection provisions, the courts at the location of Lightning Energy’s registered office shall have exclusive jurisdiction over any disputes arising from this policy.